Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with Zee Scents. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing

All orders are processed within 2 days after payment confirmation or order placement (for Cash on Delivery orders).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, holidays, or peak shopping periods, processing times may be slightly longer.

Once your order has been processed, it will be handed over to our delivery partner for shipment.

2. Shipping Methods

We work with trusted courier partners to ensure reliable delivery across Pakistan.

Available shipping methods may include:

  • Standard Delivery

  • Express Delivery (where available)

  • Cash on Delivery (COD) (if available)

  • Prepaid Shipping

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Major Cities: 3-4 Business Days

  • Other Cities & Remote Areas: 5-7 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated during checkout.

Shipping Cost:

PKR. 200 - 400

We may occasionally offer:

  • Free Shipping on qualifying orders

  • Promotional shipping discounts

  • Seasonal shipping offers

Any applicable shipping promotions will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).

Your confirmation will include:

  • Tracking Number

  • Courier Company

  • Tracking Link (if available)

You can use this information to monitor the status of your shipment.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Severe weather

  • Public holidays

  • Courier delays

  • High order volumes

  • Incomplete or incorrect shipping information

  • Security or operational restrictions

If your order has not arrived within the expected timeframe, please contact us and we will gladly assist in tracking your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete delivery details are provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping details after placing an order. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been processed.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or refusal to accept the shipment:

  • The courier may attempt redelivery, depending on their policy.

  • The package may be returned to us.

  • Additional shipping charges may apply for reshipment.

9. Damaged or Missing Packages

If your order arrives damaged or appears to be missing items, please contact us within 1 Day of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the package and product (if damaged)

  • A brief description of the issue

We will investigate the matter and work toward an appropriate resolution.

10. International Shipping

Zee Scents currently DOES NOT offer international shipping.

If international shipping is available:

  • Shipping charges will vary by destination.

  • Delivery times depend on the destination country and customs processing.

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities unless otherwise stated.

11. Delays Beyond Our Control

We are not responsible for shipping delays caused by events outside our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Customs inspections

  • Transportation disruptions

  • Strikes

  • Pandemics

  • Force majeure events

We appreciate your patience and understanding in such situations.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: Zee Scents

Email: [saad.usmanitw@gmail.com]

Phone: [PHONE NUMBER]

Business Address: [Islamabad , Pakistan ]

Thank you for choosing Zee Scents. We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer care.