Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saad.usmanitw@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saad.usmanitw@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saad.usmanitw@gmail.com.

Return & Refund Policy

Last Updated: 22 July 2026

At Zee Scents, customer satisfaction is our priority. We want you to shop with confidence, and we're committed to making the return and refund process as simple and transparent as possible. Please read the following policy carefully before making a purchase.

1. Return Eligibility

You may request a return if your order meets all of the following conditions:

  • The return request is made within 3 Days of receiving your order.

  • The product is unused, unopened, and in its original condition.

  • The item is returned with its original packaging, labels, and accessories (if applicable).

  • You provide proof of purchase (order number or receipt).

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

To be eligible for a return, you must contact us within 1 Day after receiving your order.

Once your return request is approved, the product should be shipped back according to the instructions provided by our support team.

3. How to Request a Return

To initiate a return:

  1. Contact us at [EMAIL ADDRESS].

  2. Include your:

    • Order Number

    • Full Name

    • Reason for Return

    • Photos (if the product is damaged, defective, or incorrect)

  3. Wait for return authorization and shipping instructions before sending the item.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within 15 Days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed payment method.

Please note that your bank or payment provider may require additional time to reflect the refund.

5. Exchange Policy

If you received the wrong product or wish to exchange an eligible item, we may offer an exchange subject to product availability.

Exchange requests must:

  • Meet the same eligibility requirements as returns.

  • Be submitted within 3 Days of receiving the order.

  • Be approved by our customer support team.

If the requested replacement item is unavailable, we may offer a refund or store credit, where applicable.

6. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Leaking

  • Incorrect

  • Missing items

Please contact us within 2 Days of delivery at [EMAIL ADDRESS].

To help us resolve the issue quickly, please provide:

  • Your Order Number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used perfumes and fragrances

  • Products with broken security seals

  • Gift cards

  • Promotional or complimentary items

  • Clearance or final sale items (unless defective)

  • Personalized or customized products

We reserve the right to refuse returns that do not meet our return conditions.

8. Return Shipping Costs

If the return is due to:

  • Our error

  • A damaged product

  • A defective item

  • An incorrect shipment

Zee Scents will cover the return shipping costs.

If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

9. Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may be declined if:

  • The returned product has been used or opened.

  • The item is not in its original condition.

  • Required accessories or packaging are missing.

  • The return request falls outside the specified return period.

  • The product is not eligible for return under this policy.

11. Processing Delays

Refunds and exchanges may occasionally take longer during:

  • Public holidays

  • Promotional campaigns

  • High order volumes

  • Courier delays

  • Banking or payment processing delays

We appreciate your patience and will keep you informed throughout the process.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Zee Scents

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

At [STORE NAME], we value your trust and strive to provide high-quality products backed by responsive customer support. If you experience any issues with your order, our team is here to help and ensure your shopping experience is as smooth and satisfactory as possible.